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Opening Hours

Summer Opening Hours

I often stay really late. So these hours, unless I change them are basically the minimum I'm at the store. I rarely am in early as I often work till 4 am as the temperature downstairs is really nice to do postage in. If you want to get hold of me just call.

Monday: Closed
Tuesday: 6 pm to 7 pm
Wednesday: 6 pm to 7 pm
Thursday: 4 pm to 7 pm
Friday: 6 pm to 7 pm
Saturday: 3 pm to 6 pm
Sunday: Closed

Poney runs the store on her own and makes all decisions as to how the store operates. We have been through exceptional circumstances the past year with Covid and demand for quality gear. So to keep up Poney must trim back hours where the store opens. Poney will take by appointment visits on top of these hours for those who know what they want and just wish to fly by and grab it. We appreciate some people only can pay cash.

Customers must understand that Poney is under a lot of pressure to build a new site, whilst maintaining online orders whilst finishing the last of the renovations with a back injury. Text or email is best at 0450 515 956. If you have to phone, phone. I'm fine with people texting to ask how long I will be at the store and have no problem with people coming down after hours to shop.

 

COVID-19

Black Rabbit is both in-store and online. Poney will always follow the opening hours as she uses that time to catch up on collecting orders for online.

Poney is dedicated to the importance of her own and customer health. So always follow 4m social distancing, whilst in-store. As a 500sqm niche store with tonnes of space and open-air, we are happy to stay open but wash your hands as soon as you get in here.

Please do NOT visit the store if you KNOW you have flu-like symptoms, or have visited a hotspot anywhere or just returned from overseas.

 

Black Rabbit Online Store

Having Difficulty paying by card online?

This may be due to the billing address name, customer name and the credit/debit card name all being different. We upgraded security so payments on our site are paid within a secure portal with Bendigo Bank as Black Rabbit now trades globally. It could also be the case that you are required to put in 2-factor codes to confirm it's you that is buying the goods. We have extreme security now for ourselves and our customers.

When you pay by card, you are covered by our bank's portal security. Bendigo is Australia's 5th biggest online retail bank. Protection works both ways. We have no fraud, and your card transactions are safe like bank transfers.

Poney is fully aware and supports the many reasons customers have different names and will be able to assist with options and take care of our customers need for privacy. If you have purchased from us before or you know Poney, just call her on 0450 515 956. Bendigo Bank also does OSKO Fast Banking. Bank transfers are no problem for Poney. So don't hesitate to pay with a bank transfer at checkout if you struggle with the name issue.

Online is automated and running 24/7.

 

 

Collect in-store

You can order any item, whether in stock or backorder and collect it in-store, but you need to wait for Poney to let you know it is ready. If you are in a hurry ring ahead.

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