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Opening Hours

Opening Hours

by Poney

Customers can do 24/7 pick up from home if the store is not open, so long as a) I'm awake! and b) I have what you need. DON'T CALL, just text 0450 515 956 or better still use online chat. I need everything written down, to prevent errors.

I'll only be opening on Tuesdays, Thursdays and Saturdays from now on, until I've not only finished the store renovation and relocated the postage room to my place. Anybody is welcome to click and collect from my place or the store if I am there. I organise click and collection once I pack up your order. I work on the other days, but I have to order stock and load products. I am so behind with this as I don't have enough time, hence why the store is open less. Once I get the renovation finalised, I'll reopen more hours. If I have a product at home, you can swing by and grab it. If you have an order, and you have an account, you can log into your account to see your order status.

Monday: Closed
Tuesday: 6 pm to 7 pm
Wednesday: Closed
Thursday: 6 pm to 7 pm
Friday: Closed
Saturday: 6 pm to 7 pm
Sunday: Closed

The store is closed on public holidays, but anybody can pick up from home.

 

COVID-19

COVID is broken into 2 parts.

(1) Lockdowns (if relevant in Queensland)

Lockdowns are an official government status. Poney does not make these decisions, she simply abides by the law. Poney runs the store alone, so online orders are not impacted by Covid, yet in-store can't open to the public. If you want anything, order online, and if you can't wait for delivery, select click and collect and Poney will bring your order out to your car. If you don't wish to order online, use the live chat facility to organise alternative arrangements with Poney.

(2) Social Distancing

If Brisbane is not in lockdown, but restrictions are in place, please follow the 4 m social distancing rule whilst in-store. This is a superstore, spanning 500sqm and open-air. So we have no issues with social distancing. Poney demands that all customers wash their hands upon entry though.

Please do NOT visit the store if you KNOW you have flu-like symptoms or have visited a hotspot anywhere or recently returned from overseas. Don't put the rest of us at risk. I have worked in with Uber drivers to drop off goods many times. If you need something just speak to me. Nothing is impossible.

 

Black Rabbit Online Store

Having Difficulty paying by card online?

This may be due to the billing address name, customer name and the credit/debit card name all being different. We upgraded security so payments on our site are paid within a secure portal with Bendigo Bank as Black Rabbit now trades globally. It could also be the case that you are required to put in 2-factor codes to confirm it's you that is buying the goods. We have extreme security now for ourselves and our customers.

When you pay by card, you are covered by our bank's portal security. Bendigo is Australia's 5th biggest online retail bank. Protection works both ways. We have no fraud, and your card transactions are safe like bank transfers.

Poney is fully aware and supports the many reasons customers have different names and will be able to assist with options and take care of our customer's need for privacy. If you have purchased from us before or you know Poney, just call her on 0450 515 956. Bendigo Bank also does OSKO Fast Banking. Bank transfers are no problem for Poney. So don't hesitate to pay with a bank transfer at checkout if you struggle with the name issue.

Online is automated and running 24/7.

 

 

Collect in-store

You can order any item, whether in stock or backorder and collect it in-store, but you need to wait for Poney to let you know it is ready. If you are in a hurry ring ahead.

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