Product Reviews

Some customers worry about reviewing products as they don't want their name or email displaying on a website. Do not fear, you can call yourself whatever you want and your email is secure in our backend. The only reason we ask for your email is that only registered customers who have purchased a particular product from our store, and who are logged into our system at the time, can review a product they purchased. This keeps things honest. Your account email lets Poney know, who wrote the review so we can award you points. We never display personal content to the public.

Our reviews are covered under 3 tabs below each product. Satet's Review (Poney's review), Reviews (customer reviews) and Video (which displays only if there is a video, excluding genitalia). Unfortunately, even educational content that displays genitals breaches PayPal laws.

To make up for lack of video content, we try to do as many photos as possible. Please write to Poney, if you are interested in modelling any of our gear, that doesn't already have a modelled version.

Satet's Review: Satet aka Poney Quarterzarne is the owner of Black Rabbit, and she bases her 100% honest reviews on her 10 years of experience as a Professional Dominatrix and they are short, sweet, blunt and to the point. Satet is slowly working her way through reviewing all Black Rabbit's toys. Satet has experience with a great range of toys and situations, anatomy differences etc. Satet's reviews cover quite a lot of detail including measurements, weights, functionality and comparisons to other similar products.Sometimes Satet does not agree with a manufacturers review, and she's normally 99.9% correct. If you find an error please let her know and we'll give you some loyalty points for pointing the error out.

Reviews Tab: These are our customer reviews. Our customers can leave simple to very detailed reviews. Customers are awarded loyalty points for their reviews. Bonus points above and beyond the 30 points awarded when you place your review, are awarded once every couple of months. It's easier for Poney to do allocate points in large batchces in one hit. So if you don't see your points accrue, don't stop reviewing your gear, as you WILL be awarded for your effort to explain your experiences or pros and cons of our products, so long as the value of the product was above $30.00. All customers are encouraged to review items under the $30.00 mark, however bonus points do not apply. Poney is very happy with our system, and is delighted to offer bonus points where possible.

Customers are welcomed to do more reveiws of the same toy, over time, whether it's to explain they found a new use for a toy, a new recipe for lube, or they just wanted to document their journey so other customers could understand the long term gains with pumping gear or ballstretching. However, points are only allocated for the first review of the same toy.

Some toys have several sizes, for example pumping cylinders and ball weights. If you buy one size, then need to upgrade, then you can review both and be awarded bonus points. So long as it is clear to Poney, what size cylinder you bought, so she can see it's a different see clearly that your purchases were different. Otherwise it appears you are reviewing the same product over and over. The review title is a great space to provide the size you got.

Reviews can be as serious or funny as you want. What's most important is whether you love, like or can't stand something and you explain why. Poney reads all your reviews as part of bonus point allocation system. She thanks each and every one of you who have spent that little bit of time doing your reviews. Not only does it help other customers, it obviously helps Black Rabbit, and for many reasons, this is why we allocate you bonus points. Thank you too the many customers who have made a great effort with our product reviews. You help shape the future of our store.

Description Tab: This is the manufacturer's review, which can sometimes have a sale's pitch feel to it.

Q&A Tab: If you are wanting additional information about a product, please click on the Q&A tab and leave a question, and Poney will answer it as quick as possible. Sometimes Poney may forget to provide a ballstretcher weight, or a urethral sound length. Nudge her with your Q&A for this information to be answered. As with other public information, your email is not displayed.

Review Loyalty Points

Customers can review any product they buy, but loyalty points are only awarded for items over the value of $30.00 or more to earn loyalty points, and they are awarded once per toy. As mentioned earlier you can write several reviews or journals about the one product if you think it will help another.

Leaving a review for a single product with a value over and above $30.00, can earn you up to 1000 points per review on a tiered system.

1 sentence 30 points.
2 sentence 60 points.
1 Paragraph (3 sentence) 250 points.
2 Paragraph (6 sentence) 500 points.
3 Paragraph (9 sentence) 750 points.
4 Paragraph (12 sentence or more) 1000 points.

You automatically get 30 points when you get your review processed, however, Poney gives you additional bonus points as per the above mentioned tiered system. So long as the product value was over the value of $30.00 for the single product you reviewed. The $30 threshold is not for an entire order value, it's for a single product that you review.

There are far too many sites that write fake sex toy and bondage toy reviews to increase sales. Unfortunately, with BDSM, many customers either don't have time to write reviews, or they worry about their details being displayed on a website. Please find the time, as our business relies on our customer product feedback.

If you would like to provide a review for an item that you purchased from "our" previous website prior to January 2016, please contact Poney at info@blackrabbit.com.au, and she will organise to add your previous purchases to our current site. Those customers who have purchased items with life time guarantees need to flag your purchases to Poney, so we can have your record of purchases transferred to the new site. This is required should there ever be a need to use your guarantee for faults. We require a receipt of goods to honour a guarantee.

If you have had a good experience dealing with our store, and you wish to promote us, you can leave a testimonial here. Testimonials are more about our store in general or our customer service. This helps other customers trust us, and know we will look after them. The service we offer is most often a rare experience these days, and we pride ourselves on this.

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