Product Reviews

Some customers worry about reviewing products as they don't want their name or email displaying on a website. Do not fear, you can call yourself whatever you want and your email is secure in our backend. The only reason we ask for your email is that only registered customers who have purchased a particular product from our store, and who are logged into our system at the time, can review a product they purchased. This keeps things honest. Your account email lets Poney know, who wrote the review so we can award you points. We never display personal content to the public.

Our reviews are covered under 3 tabs below each product. Satet's Review (Poney's review), Reviews (customer reviews) and Video (which displays only if there is a video, excluding genitalia). Unfortunately, even educational content that displays genitals breaches PayPal laws.

To make up for lack of video content, we try to do as many photos as possible. Please write to Poney, if you are interested in modelling any of our gear, that doesn't already have a modelled version.

Satet's Review: Satet aka Poney Quarterzarne is the owner of Black Rabbit, and she bases her 100% honest reviews on her 10 years of experience as a Professional Dominatrix and they are short, sweet, blunt and to the point. Satet is slowly working her way through reviewing all Black Rabbit's toys. Satet has experience with a great range of toys and situations, anatomy differences etc. Satet's reviews cover quite a lot of detail including measurements, weights, functionality and comparisons to other similar products.Sometimes Satet does not agree with a manufacturers review, and she's normally 99.9% correct. If you find an error please let her know and we'll give you some loyalty points for pointing the error out.

Reviews Tab: These are our customer reviews. Our customers can leave simple to very detailed reviews. Customers are awarded loyalty points for their reviews.

Description Tab: This is the manufacturer's review, which can sometimes have a sale's pitch feel to it.

Q&A Tab: If you are wanting additional information about a product, please click on the Q&A tab and leave a question, and Satet will answer it as quick as possible.

Review Loyalty Points

Customers can review any product they buy, but loyalty points are only awarded for items over the value of $30.00 or more to earn loyalty points.

Leaving a review for a single product with a value over and above $30.00, can earn you up to 1000 points per review on a tiered system.

1 sentence 30 points.
2 sentence 60 points.
1 Paragraph (3 sentence) 250 points.
2 Paragraph (6 sentence) 500 points.
3 Paragraph (9 sentence) 750 points.
4 Paragraph (12 sentence or more) 1000 points.

You automatically get 30 points when you get your review processed, however, Poney gives you additional bonus points as per the above mentioned tiered system. So long as the product value was over the value of $30.00 for the single product you reviewed. The $30 threshold is not for an entire order value.

There are far too many sites that write fake sex toy and bondage toy reviews to increase sales. Unfortunately, with BDSM, many customers either don't have time to write reviews, or they worry about their details being displayed on a website. Please find the time, as our business relies on our customer product feedback.

If you would like to provide a review for an item that you purchased from "our" previous website prior to January 2016, please contact Poney at info@blackrabbit.com.au, and she will organise to add your previous purchases to our current site. Those customers who have purchased items with life time guarantees need to flag your purchases to Poney, so we can have your record of purchases transferred to the new site. This is required should there ever be a need to use your guarantee for faults. We require a receipt of goods to honour a guarantee.

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