Payment

Payment by Credit or Debit Card Online:

We currently use Paypal as our credit card provider. You can either use your PayPal account if you have one, or on the PayPal page there is another option to checkout with your credit/debit card without a PayPal account or having to sign up for one.

PayPal is our preferred provider because it is recognised worldwide as one of the safest online payment methods for you; the purchaser and us; the seller.

Our account within PayPal if you need to send us additional payments is info@blackrabbit.com.au. Please use your purchase number as the reference. Purchases made via paypal show up as BLACK RABBIT on your paypal statement.

We are moving our credit card processing over to our bank. It will be highly secure, but it will remove the PayPal option, unless customers reach out and let us know they would still like to have this option. PayPal restrict us with what we can sell. They are difficult to deal with and we believe our bank is a more secure option, with less hassel for our customers.

I would stay with PayPal if they atleast offered us

In-Store Payments

In-store payments can be made using cash and EFTPOS.  EFTPOS payments show up as BLACK RABBIT PRE,SEVENTEEN MIL on your credit card or debit statement, so it's enough info to let you know it's us. However, considering there are multiple Black Rabbit companys in Australia, it's a little ambiguous.

Payment by Interbank Transfer or Direct Payment:

Black Rabbit Premium Leather
Bendigo Bank
BSB 633-000
Account Number 151721214

Please ensure you forward your bank transfer within 2 days. If you can not forward your payment within 2 days, and have not contacted us, we will cancel your order without notice.

Please note that paid orders are prioritised over non paid orders, unless an agreement is in place with Poney, either by email info@blackrabbit.com.au or phone 0450 515 956. We understand that some customers can only order things on certain days, or specific times due to a wide range of reasons. We just need  to adjust stock levels to accommodate for this.

Existing long term customers, already have our trust and therefore can place pre orders directly with Poney at any time.

Payment by Credit or Debit Card Online:

Please ensure before you order over the phone that we have the stock online as "in stock". Otherwise we can not process your order. Poney is currently repricing 1000's of products due to price rises with the GBP and Euro and until that is complete and the site is updated, we do not sell stock purchased at last years prices. It's best to send an email, listing the codes, names, sizes and colours. Unless all this information is sent through, we can't prioritise it for you. Please only do this on an email. It's impossible to manage orders in text messages at the moment. Otherwise you can ring the store.

We use Paypal as our credit card provider. You can either use your PayPal account if you have one, or on the PayPal page there is another option to checkout with your credit/debit card without a PayPal account or having to sign up for one.

PayPal is our preferred provider because it is recognised worldwide as one of the safest online payment methods for you; the purchaser and us; the seller.

Our account within PayPal if you need to send us additional payments is info@blackrabbit.com.au. Please use your purchase number as the reference. Purchases made via paypal show up as BLACK RABBIT on your paypal statement.

No Internet

This has become a real concern for us, due to being outside of our system. Our system is secure, having notes everywhere isn't. If you don't have the internet, it makes it very difficult for us to process orders. Please note that if an item is out of stock, when it comes into stock there may be a price rise, so no orders can be placed until the website stock is updated. All orders must go on the sytem. You can create a fake email, but you then wont get a tracking number unless you choose Australia Post SMS tracking. Regardless we still need to place your order on our system under a name you will remember. Otherwise it is impossible for our casual warehouse boy to manage.

Other Payment Methods

We also take bank cheques, personal cheques and money orders by mail. Goods are not sent until personal cheques are cleared by our bank. Payments over the phone are also simple for us.

After Pay

Poney loves After Pay, however it's not permitted for adult stores, so we are restricted with having access to this service even though it's fabulous. If you want to pay something off, you can organise a lay-by agreement with us over a 6 week period with 3 payments maximum that you pay over the phone with card. Do your order online, and just select the bank transfer option and put a note that it's lay-by.

Return Payments

Paypal refunds are at PayPals disgression and can take up to 30 days to process. We do not provide refunds by bank transfer, unless the payment was initially made to us by bank transfer. We do not refund paypal payments until the original payment has cleared.

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