I've known Pony and Alex for some years now, Firstly through the shop where, when exploring things to expand my toy collection with i found some of the most honest and accurate information from business owners I've ever received. For example Only last time I was in the shop Pony had spent over an hour with me picking out custom Bare Leatherworks Floggers to get the exact styles i wanted. Nothing was an inconvenience and every effort was made to cover every base so i didn't get just another flogger, i got a custom, quality and unique piece of equipment that if looked after will last a life time. Not once did i ever feel that i was sold too or that i could have got better information or products elsewhere. Over time Pony and Alex have become good friends and amazing, reliable sources of information, the vast majority of my kinky toy collection consists of stuff from Black Rabbit and I will always try and source things from Black Rabbit before I look anywhere else. When people are talking about Adult shops in Australia and i mention Black Rabbit and they reply with "what's Black Rabbit" my response is something along the lines…
Awesome customer service!!! I had a very specific idea of what I wanted and Poney really went out of her way to make that idea a reality. My idea required multiple custom orders of floggers from Bare Leatherworks and thanks to their special relationship with their suppliers they were able to get them made. Gave some great recommendations on the practicalities of sizing based on my specific build and how I like to play. Saved me buying things I would end up only rarely using. Also gave very useful advice on tips and tricks on how to maximise the use of my purchases. Not pushy and not ignorant about their products. I found their many years of experience of the various products they sell (or more importantly don't sell) extremely helpful in making my selections. If you appreciate quality products you will appreciate Black Rabbit.
The very first time I came to Black Rabbit (back at the house) I've felt very comfortable receiving advice from Poney. I'm a very shy person in nature and she has gone out of her way to help me choose what toys I should purchase. I've been back many times and she always goes out of her way to say hi and to have a chat. A huge thank you to Poney for welcoming me and making sure there's a relaxed, comfortable and professional environment. Kiri Xo Ps I'm still enjoying my icicle collection ;) will have to pop in and add some more very soon.
Alex has an amazing array of products from almost every kink you could desire and knows every product in detail and will advise what suits you best from beginner to extreme. He had our total attention in our appointment and advised on the best products regardless of price based on our needs and wants. Never have we experienced service and knowledge like Alex and the products on display before.....definitely will be returning
I have just shopped at Black Rabbit for the first time and the experience was fantastic. Alex was so friendly, helpful and knowledgeable I was put completely at ease. He showed me a range of the same item so I could choose the one that was just right for me. He took the time to show me how to use, wear and adjust items so they fitted correctly. Can't recommend the range, the quality and the service enough.
Hi Alex, just wanted to say thankyou for your time today, it was great to stop in while we were in QLD from Sydney and be able to browse through the shop and talk to someone who understands the products and happy to walk us through the available options. Friendly atmosphere without pushy sales tactics. The pricing was more than reasonable and walked away very happy customers. If we are back up again we would love to call in again. Regards David and Jenny
Visited Alex again today, he was fantastic. Very helpful with all of my questions. I love that black Rabbit know their products, they always stock the best. Alex always makes you feel comfortable. Thanks for a great shopping experience. Can't wait to try the new toys out and start my wish list..
Visited Alex for first time the other day, from the moment you enter you have his attention, the knowledge and commitment that he gave was way over and above what i expected. Thank-you Alex for your time, cant wait for my order to arrive. Ill defiantly be back for more
I recently visited Black Rabbit store to my greatest satisfaction. I was absolutely amazed by the range and quality of toys on display. There is something for everyone, every taste, every activity from stainless steel implements, medical toys, huge range of realistic and enormous cocks, etc. If I had followed my instinct, I would still be there! I am trying to introduce my lovely wife to some of this action and definitely this where I will come with her. I purchased a set of 18 mm nipple twist suckers SDN026 which I will review now.I took me a while to “master” them but I think I have got it to a fine art now. I am “nipple man” and get extreme pleasure from playing with them or having them plaid with by my wife. These nipple suckers are great, simple and very effective. I use them several times a day for up to 10 mn at a time and have been able to keep my nipples erected, very hard and incredibly sensitive. There is a little bit of pain when you twist suck the niiple, just enough to make it enjoyable. Best is to work on both nipples together for best…
Just wanted to say thankyou to Alex for all your help and assistance. I always love shopping at Black Rabbit you have an amazing selection and really take the time to explain the different options and remove them from the packaging so you can see and feel the products. Thanks again I'll be back Regards Paula
Alex, I just wanted to say an enormous thankyou for spending the amount of time you did today with us.. We are not seasoned fetish people... however, we have been to see you a number of times and the service and friendliness you offer is beyond anything anyone could ever imagine... I was scared out of my wits the first time.... then I dared to bring my partner who is very very quiet.... and every single time we felt so comfortable and you were just so friendly... so willing to accept us... We have never felt that before.... Alex... our experience with you and your company has been beyond anything anyone could ever dream of... You have made our lives better after talking with you...Thankyou for your brilliant service... I even had to order online recently and the order came via courier without any delay and I know that your circumstances at the time would have made things very difficult... Mate... this is the best site and company I have ever had the pleasure of dealing with... I work in IT and well... I don't know how you do it... To anyone thinking of purchasing…
We have purchased several items from Satet and Alex, Great products and pricing, but most of all the service, and being able to ask questions on the products. Will continue to purchase and explore all that kinky fuckery has to offer!
I have visited the store on two occasions now and found the content and quality of the products to be first class. After meeting Alex for the first time, I immediately found him to be professional, courteous and an absolute wealth of knowledge. I find Black Rabbit to be one of the best shops of its kind around and I will be continuing to shop there, due to the quality product and expert advice from Alex.
We visited recently for the first time. Loved the store, and really appreciated Alex's knowledge, assistance, approachability and candor. Truly impressed with the quality of stock, as well. We'll be back!
Steve & Ann
Alex is always a wealth of knowledge.... We spend far too much money every time we enter the store! Just beware that the roof is quite low in places and if you are tall like me, you may end up cracking your head. Probably just shows how distracted I am and not looking where I am going, but looking at the myriad of things I/we want to purchase! Totally my own fault! My partner is always thrilled by the level of knowledge Alex has, and his willingness to share info and stories with her. As soon as we leave, we start planning and saving up for our next visit. This is the best toy store I have ever visited. Without comparison. The new website also is awesome. We look forward to exploring and adding to our endless Wishlist....
I remember entering the store for my first time a couple of years ago, Alex was there and welcomed me inside. I had browsed the website quite a few times and had finally decided to go and purchase something. Alex was extremely friendly and was very helpful with any questions I had. Every time afterwards was exactly the same, always helpful and up for a friendly chat. I go back there every time for my kink related items and every time I leave the store I do so with a smile.
I have found your online shopping very good and prices are fair. I have tried some of the cock rings I ordered and found then very comfortable to wear. I cant wait to try the other stuff that I have ordered . It will be good to get right into the bondage side of things, I'll be ordering bondage gear from you
I have searched the Google planet and beyond for that little clitty sucker! $10!! I should have bought the triple pack!! She is going to ROCK with this little item. I must admit the feather nipple clamps I bought are for my bar..which has many strange little items :-p Sitting next to to the glass dildo and cock whip. hehe Drunken use.. oh yes! Love your work guys…We’ll be back!
Just want to say what a great website you have. I looked today at some of the others in the Brisbane area, but yours is the best, mainly because you show how the gear is worn....which in itself is a turn-on. Well done and keep up the good work making us sexy.
I recently had the pleasure of visiting the Black Rabbit store. Although I had browsed the website many times, I was amazed at the variety and volume of stock in the shop. Everywhere I turned there was more to see. I have to admit though there were things in there that had me pondering to its use but I think that only added to the experience. I have visited many adult stores over the years and this store is the first time I have ever walked away not feeling like I should be slinking away in some alley because I have purchased something that wouldnt be considered mainstream. I only had the pleasure of meeting Alex and I can only concur with what everyone else has to say. I felt that I could ask for information or advice on any topic. His passion for providing quality products and for his lifestyle is clearly evident and the fact that you are in the shop with no other customers adds a whole new dimension to shopping in an adult shop. Congratulations Alex and Satet. I will definitely be back.