Packaging & Delivery

Speedy Delivery

First up Skout is our warehouse boy and does an awesome job watching all incoming orders and processing outgoing orders. He's super organised and will know what is possible, when and how, and where your order is at. Please reach out to him via email for enquiries, as he's most helpful with information and goes above and beyond to help all our customers. Just email: skout@blackrabbit.com.au. Skout does casual hours inline with online order demand, so email is the best way to contact him.

We appreciate customers need to get their gear for important events and will do whatever possible to get you in our gear. Just call us on 0450 515 956 to talk about options. We prefer to discuss things in person, rather than text messages, to get a full understanding of your situation.

We do not consider an order for processing until it is fully paid for. Please note that Saturday's are hectic and we don't always get the chance to grab the phone but we do our best. We can't call you back if it's a no caller number.

Out of Stock Products

If a product is out of stock, Skout wont be able to help with that, but Poney can, by emailing her on poney@blackrabbit.com.au or 0450 515 956.

International Delivery

Black Rabbit Premium Leather is an Australian based business, that ships Worldwide, unless your country destination is listed under 'Banned Countries' due to our content. We ship regularly to the USA, UK, Asia and Europe. We have also had success getting goods into South Korea.

Banned countries are those countries where we have experienced customs difficulties. Further restrictions include all countries where our stock is banned or illegal in your country. Knowing whether our goods are banned in your country is your responsibility, as each country differs greatly.

All International orders incur postage costs, which are based upon Australia Post pricing as displayed at check out depending upon the weight of your parcel. Black Rabbit's site prices are in Australian dollars and include relevant 10% goods and services tax (GST), which is removed at checkout for International customers. Goods are services tax is often charged to customers at their end by their own governent tax laws.

Some products we sell are classified as GST free by the Australian government. These goods will not provide an additional 10% discount at checkout for International customers, due to being GST free. GST free items include 'some' medical items, condoms and water based lubricants.

Multiple delivery options for International customer postage will display at check out. Note that sea freight is only available for parcels over the weight of 2kg. If you are wanting economical sea freight shipping for heavy items, you will need to add more items to your cart to reach the 2kg minimim.

Banned Countries Due to Customs and Laws (that we know of so far)

  • Indonesia
  • Malayasia

 

Delivery Within Australia

All our gear is delivered by Australia Post.

In Store Collections

As our postage staff do not work everyday, it is important to contact us prior to collecting your order from our Brisbane store to ensure we have your order ready. Our warehouse is open to the public, and sometimes we run into stock issues if certain items have been purchased in store at the same time you purchased online, but it's rare.

Discretion

We are very discreet with our packaging. Parcels being sent Australia wide contain no logos or business names on our packaging. It just states BR and our PO Box address. All outgoing parcels are packed in postage satchels or plain boxes or both if we are ensuring that nobody can feel what's in the box if you have nosy neighbours, or housemates.

International parcels are slightly different due to customs laws. We have to, by law place our name on the parcel slip, along with our PO Box Address. We also need to list a description of goods and value. You can email us skout@blackrabbit.com.au to organise what will be written on your parcel.

It is the customers responsibility to advise us, if you do not receive your parcel. Please do so within 180 days, as outside of that, we can not provide a PayPal refund due to their policy. As you can see from the emails and phone numbers listed on our website, we are very easily contacted and happy to speak to customers, about any concerns they have.

Postal Insurance & Lost Parcels

Customers are responsible for organising postal insurance if they feel the need to. Please contact us should you have concerns. Australia Post does not consider a parcel lost until 22 days have passed. This is so rare.

At the end of the day, we are here to help you get your gear to you in a manner you require, and we will work with you personally to do so, to the best of our ability.

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