Packaging & Delivery

Delivery Costs

All deliveries within Australia, that are over $200 have free postage. All deliveries within Australia, that are under $200 incur a flat rate of $15.00.

All International orders incur postage costs.

Discretion

We are very discreet with our packaging. There are no logos or business names on our packaging. All outgoing parcels are packed in postage satchels or plain boxes or both. If you can tell what the product is by feel, the product will come boxed first and then placed in a satchel.  The return address is listed as BR with our post office box, so your privacy is maintained.

Product Availability

Delivery is subject to availability. Providing stock is on hand, orders are sent between 3 and 7 days. When sent they go out with an overnight postal courier* (currently Australia Post for PO Boxes and Toll Ipec Priority for all other).

Due to our bricks and mortar store, some stock levels may not be accurate as the stock moves so quickly. We do our best to maintain accuracy of all our stock levels including colours and sizes. The only way to guarantee stock levels when you order, is to ask us. Please make use of our live chat system, email, text or phone.

We hope that all our customers can appreciate that shipments arrive here daily from all over the globe. Some of our suppliers only ship to us once per month, and some ship weekly. Delivery will depend upon; a) whether your order is with a small or large manufacturer or split across both; b) whether the supplier only makes goods after receiving the order; c) the timing that your order was placed. For example, if we do not have your item in stock, and you place an order for goods made by a supplier who had just shipped to us the same day, there may be a delay.

If you require your purchase to arrive by a certain date, please email us and we can then give you a guesstimate time frame. We are happy to post part orders, so long as the "additional" postage costs are paid for.

Change Shipping Address

It is important that our customers place the correct billing and delivery details in their order on our site. These details will overule the billing and delivery details listed in your paypal account should they be different. Please ensure that we have your correct email address and always check your junk email whilst awaiting delivery of your order, in case we have tried to contact you. Black Rabbit Premium Leather require a correct shipping address for a period of six (6) weeks from the date of purchase. The customer is responsibile for lost or stolen orders, should we deliver to an address that you no longer reside at, or deliver to an address that you were away from.

Sign for Delivery/Authority to Leave

Once at the checkout, you can select either "Do you wish to sign for your parcel" or "Do you give us authority to leave". These options do not apply to Australia Post PO Box addresses or Parcel Lockers (see Australia Post Parcel Locker). Parcel Lockers are also available with several other courier companies.

Postal Insurance & Lost Parcels

Customers are responsible for organising postal insurance if they feel the need to. Please contact Alex for a quote. It's quite rare for a parcel to ever go missing.  We maintain a mail register of all orders leaving our store. Australia Post does not consider a parcel lost until 22 days have passed.

International Orders

International orders are dispatched within 3 to 7 days and are sent via Australia Post "Pack & Track".  Please click this link to calculate transit times for your Country.

Orders Where "Collect in Person" is Selected at Checkout

This option is not available for overseas orders.

Customers who wish to collect their purchases in person must still make an appointment during regular business hours. If you initially selected "Collect in Person", and then decided you wanted your order delivered, you will be required to pay the additional postage charge prior to your order being posted. Collect in Person orders must be collected within 7 days.

*orders that do not fit in the largest postage satchel available to us, are sent standard Australia Post or Toll Ipec methods (not overnight).

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